(ConiaLab Co., Ltd.) Terms of Service

Article 1 (Purpose)

Article 2 (Definitions)

• The definitions of terms used in these terms and conditions are as follows:
  • ConiaLab (hereinafter "ConiaLab"): refers to the real-time e-commerce system provided by the company and the website for operating it, enabling free transactions of goods or services (hereinafter "goods").
  • "ConiaLab": the company that provides intermediary communication sales services allowing sellers and users to trade goods or services via computers, smartphones, and other information communication devices (including http://conialab.com and all company-operated websites, mobile web, and apps).
  • User: a member who receives services provided by the company under these terms and conditions.
  • Member (hereinafter “CU”): an individual or business registered as a member following the company's registration procedure, who continuously receives information from the company and can use the services provided by the company. Members include purchasers as follows:
    • Purchaser member: a member who can purchase goods and use related services on ConiaLab. Purchaser members are classified into individual purchasers and business purchasers.
      • Individual purchaser: a member who registers for the purpose of purchase only and can join if aged 14 or older (including foreigners residing in Korea).
  • ID: an email, phone number, or alphanumeric combination entered and set by the member and registered in the company's system for identification and service use.
  • Password: a combination of letters, numbers, and special characters entered and set by the member and registered in the company's system to verify rightful access and protect member information and transaction details.
  • CM (CONIA Management): a person appointed by the company to manage and operate the services provided by the company smoothly.
  • Buyer: a person who purchases products registered under the company's PA (Partner Agency), with purchase eligibility granted to all CUs. However, purchases for self-consumption only are allowed; resale, assembly/processing for sale, etc. are restricted.
  • Product review: posts including text, images, or videos that provide comprehensive evaluation of the purchased product.
  • Purchase confirmation period: the period within which the buyer must indicate the completion of the transaction (purchase confirmation, return, exchange), which is up to 7 days from the date of receipt.
  • Identity verification: the process of confirming the CU’s identity via mobile phone authentication or verifying the business name and registration number for business CU as specified in Article 8.
  • Business day: a day on which the company normally provides services, excluding Saturdays, Sundays, and public holidays.
  • Payment protection service: a service where the company holds payment funds paid by the buyer for a certain period to protect the payment.
  • Safe Transaction Center: an organization to resolve issues related to transaction safety during service use.
  • Dispute Mediation Center: an organization established and operated by the company as an exception for reasonable and smooth mediation of disputes arising from transactions through ConiaLab, when buyers and sellers fail to resolve disputes voluntarily.
• Terms not defined in Paragraph 1 shall be interpreted according to relevant laws and general commercial practices.

Article 3 (Scope of Application and Priority of Effect)

• The company shall post the contents of these terms and conditions, the company’s name, representative name, business location address (including complaint handling location), business registration number, contact information (phone, fax, email), telecommunication sales report number, personal information manager, etc. clearly on the initial service screen of the site so that members can easily know them. Detailed terms can be viewed through linked screens by members.
• The company may revise these terms within the scope not violating related laws such as the Act on Regulation of Terms and Conditions, Electronic Documents and Electronic Transactions Act, Electronic Financial Transactions Act, Electronic Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on Consumer Protection in Electronic Commerce, Framework Act on Consumers, Location Information Protection Act, and others.
• When revising terms, the company shall specify the application date and reasons for revision and notify members at least 7 days prior to the application date by posting on the site notice board along with the current terms. For changes that significantly affect members’ rights and obligations, the notice period shall be at least 30 days.
• If a member continues to use the service after the application date of the revised terms, the member is deemed to have agreed to the revised terms. Members who do not agree may terminate the service contract freely at any time. If paid services are used, refund policies apply upon termination due to disagreement.
• Matters not specified in these terms and interpretation thereof shall be governed by related laws and regulations, consumer protection guidelines in electronic commerce set by the Fair Trade Commission, and commercial customs.
• The company may apply special terms for specific services that take precedence over related provisions in these terms, and for matters not specified, these general terms apply supplementarily:
  • - Article 19-1 (Use of tickets for delivered products)
  • - Article 19-2 (Use of mobile gift certificates, etc.)
  • - Article 16-1 (Special refund rules for cultural products and travel products)
  • - Article 16-2 (Special refund rules for goods)

Article 4 (Terms and Conditions for Individual Services)

Article 5 (Formation of Use Contract)

• The use contract is formed when the member agrees to the terms and the company approves the membership application.
• The time of contract formation is the point at which the company displays a registration completion message during the application process.
• Membership registration may be restricted for persons under 14 years of age according to applicable laws.

Article 6 (Application and Approval for Use)

• Members apply for membership by filling out the company's prescribed registration form and agreeing to these terms.
• The company may require identity verification through authorized institutions during the application process.
• The company may reject or cancel membership applications or contracts if:
  • The member is found to be using a false identity during real name verification.
  • Duplicate email or information already registered.
  • Use of another person's identity or false information.
  • Application within 3 months of previous contract termination by the company.
  • Previous disqualification unless re-approved after 3 months.
  • Use of the service for illegal or profit-seeking purposes (except within company-approved scope).
  • Suspicion or history of fraudulent use through same or similar IDs.
  • Application for purposes violating laws or social order and good morals.
  • Lack of capacity or technical limitations on the company's system.
  • Under 14 applying without guardian consent.
  • Other violations or unreasonable applications at the company's discretion.
• Members must notify the company of any changes to their registration information online or by other means; failure to do so is the member’s responsibility.

Article 7 (Service Usage Hours)

• The service is generally available 24/7 except for company-designated maintenance or other reasons.

Article 8 (Responsibility for Account Management)

• Members are responsible for managing their IDs and passwords, and bear all legal responsibilities for negligence.
• Members must not allow third parties to use their IDs and passwords.
• If theft or unauthorized use is suspected, members must notify the company immediately and comply with the company’s actions.
• Failure to notify or cooperate results in responsibility for all resulting damages on the member.

Article 9 (Member Obligations)

• Members must comply with laws, terms, and company notices and not interfere with company operations.
• Members must not:
  • Provide false information during service application or changes.
  • Unauthorized alteration of company-posted information.
  • Transmit or post unauthorized information (programs etc.).
  • Infringe copyrights or intellectual property of company or third parties.
  • Damage company or third party reputation or interfere with business.
  • Post obscene, violent, or socially inappropriate content.
  • Use another's identity or payment information fraudulently.
  • Make abnormal payments or repetitive purchases without intent to buy.
  • Obtain or use points or coupons abnormally.
  • Place fake orders to gain points or coupons.
  • Violate member obligations or laws.
• The company may restrict service use for such violations and notify authorities if necessary; all liabilities rest on the member.

Article 10 (Company Obligations)

• The company shall not perform illegal or socially inappropriate acts and shall strive to provide continuous and stable services.
• The company must protect member personal information through secure systems and publicize the privacy policy.
• The company shall clearly indicate on the site when it directly sells products and handle customer service for those products.

Article 11 (Purchase Application)

• Members apply for purchase on the site by searching/selecting goods, entering recipient info, confirming terms and costs, agreeing to terms, and choosing payment methods.
• If the company needs to provide member personal information to a third party, it must obtain the buyer’s consent at purchase, not just at membership registration.

Article 12 (Contract Formation)

• The company may reject or cancel purchase approval for false info, prohibited items, technical issues, ID misuse, suspected resale, bulk/repeated purchases, no actual purchase intention, violations of laws or terms.
• Contract is formed when the company's acceptance notice reaches the member.
• Acceptance must include purchase confirmation, availability, and correction/cancellation info.

Article 13 (Payment)

• The company provides methods for members to pay by cash, card, etc.
• Members are responsible for the accuracy of payment information and any disadvantages.
• Orders may be canceled if payment is not made within a certain period without member consent.
• The company may verify legitimate use of payment methods and hold or cancel transactions as needed.
• Payment receipts reflect the actual purchase amount after discounts, shipping, and options.

Article 14 (Available Payment Methods)

• Members may pay by various means including:
  • Credit card
  • Prepaid card
  • Mobile phone payment
  • Real-time account transfer
  • Virtual account (may be limited by company policy)
  • Other company-designated payment methods
• The company may request payment method changes or suspend payments if legal, technical, or unforeseen issues occur.

Article 15 (O2O Product Services)

• For O2O products where services are received at designated locations after purchase with identity verification, members must use services within the validity period; unused services may be refunded.
• Members are responsible for checking service details and must not transfer or pledge O2O services.
• Proof of purchase via email or message does not substitute for required identity verification.

Article 16 (Ticket and Product Purchase Cancellation, Withdrawal, etc.)

• The Company's purchase cancellation and withdrawal policies comply with relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc.
• Upon expiration of validity period, the following shall apply:
  • Tickets with validity periods such as "Meal Tickets (Today) Ticket, Brand Ticket, Subscription Products" will automatically expire the day after the validity period ends if unused, and will be treated as confirmed purchase.
• For cancellations and refunds within the validity period, the following shall apply:
  • Refunds for cancellations within the validity period can be processed according to the payment type as follows:
    • General Payment
      • On the same day: Refund available
      • After the same day: Refund available
    • Meal Ticket Points
      • On the same day: Full cancellation possible until 23:30
      • After the same day: Point restoration (refund) not available
    • Meal Ticket Points + Personal Cost Mixed Payment
      • On the same day: Full cancellation possible until 23:30
      • After the same day: Only personal cost refundable
    • Welfare Points, Payco Points
      • On the same day: Refund possible
      • After the same day: Refund possible
    * Among all payment types, meal ticket points can be canceled only before 23:30 on the same day, and no refunds or returns are possible afterward.
      Even if canceled on the same day, restoration of meal ticket points may not be possible depending on each company's expiration time.
• Members may withdraw their subscription within 3 months from the date of receiving the product if the product differs from the advertised or contracted contents, or within 30 days from the date they became aware or could have been aware of such fact.
• Depending on the characteristics of individual products, the Company may set separate purchase cancellation and withdrawal policies according to separate contracts and usage conditions, which shall take precedence.
• For members who paid by credit card, purchase cancellations will cancel the payment record. Cancellation fees may be re-authorized depending on the cancellation timing. Refund methods and timing may vary depending on the credit card company's refund policy. Members should inquire directly with the credit card company.
• Minors or their legal representatives may cancel purchases according to Civil Act provisions regarding cancellation of minors' legal acts.
• If a member is suspected of fraudulent acts such as using another person’s credit card or phone number to gain undue benefits, the Company may cancel the purchase or restrict ticket usage, and withhold refunds until sufficient proof is provided by the member.
• Other matters regarding cancellations and refunds not stipulated in these terms or on the site shall follow consumer damage compensation regulations.

Article 17 (Special Refund Provisions for General Products)

• Notwithstanding Article 16(2), if the purchased ticket is for goods (not service use), members may withdraw within 7 days from receipt of the goods.
• If members have received goods, refunds or exchanges cannot be requested in the following cases:
  • Goods lost or damaged due to member’s responsibility
  • Significant decrease in value due to use or partial consumption
  • Significant decrease in resale value due to passage of time
  • Packaging of reproducible goods is damaged
  • Other reasonable grounds where refunds or exchanges are not possible
• Refunds will be made after the returned goods reach the Company or its affiliates, and return reasons and costs are confirmed. In cases where refunds were made before receipt but goods are not returned or fall under the above exceptions, members must return the refunded amount or cover return costs immediately as specified by the Company.
• Refunds proceed as follows depending on the payment type:
  • General Payment
    • On the same day: Refund possible
    • After the same day: Refund possible
  • Meal Ticket Points
    • On the same day: Full refund possible until 23:30
    • After the same day: No point restoration; cash payment equivalent to points used
  • Meal Ticket Points + Personal Cost Mixed Payment
    • On the same day: Full refund possible until 23:30
    • After the same day: No point restoration; cash payment equivalent to points used; personal cost refunded via payment method
  • Welfare Points, Payco Points
    • On the same day: Refund possible
    • After the same day: Refund possible
  * Among all payment types, meal ticket points can be canceled only before 23:30 on the same day, and no refunds or returns are possible afterward.
    Even if canceled on the same day, restoration of meal ticket points may not be possible depending on each company's expiration time.

Article 18 (Payment Protection Service)

• “Payment Protection Service” refers to a service where, after a sales contract is concluded and the buyer pays, the Company settles payment to the seller after deducting a service fee, provided the buyer has received the product. If the buyer has not received the product or has returned it and requested a refund, the Company refunds the payment to the buyer.
• The Company provides this service to enhance safety and trust between buyers and sellers, and to protect buyers who must pay before receiving products.
• The Company does not represent or act on behalf of either seller or buyer in relation to the payment protection service.
• The Company may set separate terms for the payment protection service.

Article 19 (General Product Delivery and Completion of Transaction)

• Delivery period is counted from the day after payment confirmation until delivery is completed. Holidays, force majeure, or other unavoidable circumstances may be excluded from this period.
• The Company is not responsible for disputes among sellers, buyers, and delivery companies related to delivery.
• Buyers may request returns or exchanges within 7 days from the delivery completion date. After this period, purchase confirmation is assumed.
• The Company is not involved in refund disputes due to defects after purchase confirmation; such disputes should be resolved directly between buyer and seller.
• If the buyer does not express intention for return/exchange within the period, the Company may settle payment to the seller.
• Buyers cannot claim refunds or exchanges with the Company after purchase confirmation; such issues must be settled with the seller.

Article 20 (Withdrawal of Subscription for General Products)

• Buyers can request return or exchange within 7 days after receiving the product under relevant laws.
• Returns or exchanges are not allowed in cases specified in Article 16-2 Paragraph 2.
• The Company promptly notifies sellers of return or exchange requests; if no stock is available, exchange requests are treated as returns.
• Return and other related costs are borne by the party at fault; seller bears costs for defective or wrongly delivered goods, buyer bears costs for simple change of mind.
• Seller is responsible for damages caused by delivery problems.
• The Company may cancel transactions if the seller fails to deliver in time or as per separate policies.
• The Company may refund payment to buyers if sellers delay or neglect exchange/return handling.
• If buyers do not return goods or fail to be contacted within a certain period, the Company may consider exchange/return requests withdrawn and settle payment with the seller.
• Refunds will be processed within 3 business days after cancellation. Credit card refunds are made only via credit card cancellations, not by cash.
• If orders are canceled during product preparation, immediate cancellation applies; if products have been shipped, returns apply and buyer bears shipping costs.

Article 21 (Prohibited Acts)

• Direct transactions between sellers and buyers without using the Company's services are prohibited; the Company is not responsible for any issues arising from such direct transactions.
• Buyers must not express purchase intent without genuine intent or interfere with other buyers' opportunities.

Article 22 (Dispute Mediation)

• The Company operates a dispute mediation center to facilitate resolution between buyers, sellers, or third parties.
• The Company shall mediate disputes impartially.
• Buyers shall respond sincerely to mediation requests under principles of good faith.

Article 23 (Company's Disclaimer)

• The Company acts only as an intermediary for transactions and is not involved in delivery, withdrawal, or refund processes between sellers and buyers.
• The Company does not guarantee the accuracy, timeliness, or validity of sellers’ information or products.
• The Company does not guarantee authenticity or legality of any transaction-related information and assumes no responsibility.
• The Company is not responsible for damages caused by members’ own disclosure of personal information.

Article 24 (Provision of Information)

• The Company may provide various information regarding the service via email, postal mail, or SMS; members may refuse non-essential messages.
• The Company may also provide individualized services based on member information collected during registration or usage.

Article 25 (Notices to Members)

• Notices may be sent to the email or SMS account provided at registration.
• For notices to many members, posting on the site for more than a week may substitute for individual notification, except for matters significantly affecting individual members.

Article 26 (Management of Posts)

• Members bear full responsibility for their posts. The Company may delete or restrict posts without prior notice if they:
  • Infringe rights or defame others
  • Violate public order or morals
  • Include criminal content
  • Infringe copyrights or other rights
  • Contain illegal or harmful content or advertising
  • Post commercial ads without approval or external links
  • Contain irrelevant content
  • Disturb Company operations by posting false information
  • Interfere with services or sales activities
  • Violate laws or terms
• Those harmed by posts may request removal; the Company will act according to laws and policies.
• If the Company compensates a third party for damages caused by a member’s post, the member must reimburse the Company.
• After member withdrawal, posts cannot be edited or deleted; members should act before withdrawal.
• Points granted for posts may be revoked upon deletion or restriction.

Article 27 (Copyright and Exclusive License of Posts)

• Members hold copyright to their posts and are responsible for copyright infringements.
• Members grant the Company an exclusive license to use their posts for promotion, searching, or marketing, including modification and reproduction as necessary.

Article 28 (Usage Restrictions)

• The Company may restrict service usage for reasons including:
  • False information during registration
  • Failure to fulfill financial obligations
  • Interfering with others’ use or identity theft
  • Illegal or immoral acts
  • Attempting unfair benefits via multiple IDs or manipulated payments
  • Violations by employees or related parties involving illegal financing or resale
  • Abusive behavior towards customer service
• Serious violations of laws may result in immediate permanent suspension and loss of benefits without compensation.
• Members will be notified and given a chance to explain before suspension.
• Usage may be restricted for violations of related laws, including movie/video promotion laws and youth protection laws.
• The Company may notify members suspected of legal violations and cooperate with authorities.

Article 29 (Suspension of Service)

• The Company may suspend service due to:
  • Essential maintenance
  • Service provider stoppage
  • Force majeure
• The Company may partially or fully limit service during emergencies, outages, or overloads.

Article 30 (Termination and Cancellation of Use Agreement)

• Member Termination
  • Members may terminate the use agreement at any time through the My Page tab within the Site.
  • Members who terminate according to the preceding paragraph may re-register as members according to the regulations set by the Company.
• Company Termination
  • The Company may terminate the use agreement with a member if any of the following reasons exist, and the retention of the member's information shall follow the Privacy Policy.
    • If it is confirmed that the reasons for refusal of approval in Article 6, Paragraph 3 apply.
    • If the member infringes on the rights, honor, credit, or other legitimate interests of the Company, other members, or third parties, or acts in violation of Korean laws or public order and morals.
    • If the member causes distrust based on unverified facts about the "products, etc." sold by the Company.
    • If the member interferes with or attempts to interfere with the smooth progress of the services provided by the Company.
    • If it is confirmed that facts corresponding to Article 12 Paragraph 1 and/or Article 18-4, Article 28 Paragraphs 1 and 2 apply, and the member fails to prove otherwise with objective evidence upon request for explanation, or if explanation is not possible.
    • If the Company reasonably deems it necessary to refuse the provision of services.
  • The use agreement shall terminate at the time the Company notifies the member of its intention to terminate. The Company shall notify the member via the registered email, phone, or other means.
• Any damages arising related to the termination of the use agreement shall be borne by the terminated member, and the Company assumes no responsibility.

Article 31 (Copyright and Use Restrictions)

• Copyrights, patents, trademarks, and other intellectual property rights of works created by the Company belong to the Company.
• Members shall not reproduce, transmit, publish, distribute, broadcast, or allow third parties to use information obtained through the services without prior consent from the Company.

Article 32 (Privacy Protection)

• The Company collects the minimum personal information necessary for service provision when collecting member information.
• The Company does not collect information required for purchase contract execution in advance during member registration, except when minimal personal verification is required prior to the purchase contract to fulfill legal obligations.
• The Company informs and obtains consent from the member when collecting and using personal information.
• The Company shall not use collected personal information for purposes other than those stated, and if new usage or third-party provision arises, it shall notify and obtain consent from the member unless otherwise specified by law.
• When obtaining consent under paragraphs 2 and 3, the Company must inform the member in advance of the identity of the personal information manager (affiliation, name, phone number, contact), purpose of collection and use, and details of third-party provision as regulated by Article 18(2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection. Members may withdraw consent at any time.
• Members may view and request correction of their personal information at any time, and the Company shall promptly take necessary measures. Until correction is made, the Company shall not use the incorrect information. Procedures for viewing and correction follow Company regulations.
• The Company limits access to members' personal information to the minimum necessary, and is fully responsible for loss, theft, leakage, unauthorized third-party provision, or alteration of personal information including credit card and bank account details.
• The Company or third parties receiving personal information shall promptly destroy the information when the purpose of collection or provision is achieved.
• The Company does not pre-select consent boxes for collection, use, or provision of personal information, and specifies the services restricted if consent is refused. Refusal to consent to non-essential information collection shall not result in refusal of membership or service provision.

Article 33 (Record Retention)

• The Company shall retain records related to the following in accordance with the Consumer Protection in Electronic Commerce Act for the legally prescribed period:
  • Records of use agreements or withdrawal of subscription, etc.
  • Records related to payment and ticket usage (limited to information identifying parties such as name, address, resident registration number, etc.)
  • Records of consumer complaints or dispute resolutions
• The Company shall preserve information related to ticket usage for the valid period if a member fails to use the ticket.

Article 34 (Disclaimer)

• The Company is exempt from liability if it cannot provide services due to natural disasters or other force majeure events.
• The Company is not responsible for service interruptions caused by the member's own fault.
• The Company is not liable for loss of expected profits from using the service or damages from data obtained through the service.
• The Company does not guarantee the reliability or accuracy of information posted by members.
• The Company is not responsible for transactions or disputes between members or between members and third parties using the service as a medium.

Article 35 (Dispute Resolution)

• The Company operates a damage compensation organization to reflect and compensate for legitimate opinions or complaints raised by members.
• The Company prioritizes handling complaints and opinions raised by members. If prompt handling is difficult, the Company shall notify the member of the reasons and schedule immediately.

Article 36 (Governing Law and Jurisdiction)

• This agreement shall be interpreted according to the laws of the Republic of Korea.
• If litigation arises between the Company and members during the use of the service, the competent court shall be determined according to the Civil Procedure Act.

Article 37 (Miscellaneous)

• The Company may temporarily or permanently modify or suspend all or part of specific services or functions after prior notice via the Conialab site if necessary.
• Neither party may assign or transfer rights or obligations under this agreement to third parties without written consent of the other party.
• Contracts, agreements, notices, policy changes, amendments to laws or public institution announcements or guidelines posted on the Conialab site shall constitute part of the use agreement.
• The Company operates a customer center to actively receive and resolve legitimate opinions or complaints from buyer members and mediate disputes among members. The Company promptly processes justified complaints and informs members of reasons and processing periods via email or phone if immediate processing is difficult.

■ Addendum